Refund policy

We have a 15-days return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at customercare.a6f@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customercare.a6f@gmail.com.


Damages and issues 
Please inspect your order upon received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like undergarments goods (such as Panties, Bra, Sport slips, etc.), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept used material/products. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We will refund you the full costs of the items you have returned within 28 days of your cancellation notice or the date we receive the goods, whichever occurs first. Unless you let us know otherwise on the return form, your refund will be credited to your Credit Card or bank account. Please note that we can only refund the amount you originally used to place your order. Refunds do not include shipping costs unless the items you received were faulty.